This position works directly with our clients and in collaboration with other team members across a set of programs to prioritize initiate and deliver a range of deliverables including technical research studies, conference presentations, training webinars, member surveys, etc. This role requires a general set of business orientated skills with strong emphasis on the ability to learn quickly, provide great customer service, prioritize work and member requests, and communicate clearly and efficiently.
This role provides a unique opportunity to make a direct impact on our clients while learning about the electrical utilities business and power industry, as well as developing knowledge and skills related to business-to-business (B2B) product management and operations.
The role is based in Downtown Montreal, QC, Canada with flexible work arrangements and remote work options available (with approval from management).
What CEATI offers:
- Competitive pay with opportunities for generous performance-based bonuses
- Comprehensive benefits offerings including health, tuition reimbursement, and other total rewards offerings. We want to ensure that our employees have time to recharge and offer paid holidays, sick days, summer Fridays (day ends at 12pm every Friday) and CEATI typically closes its offices for the holidays between Christmas and New Years (in addition to holidays)
- Opportunities for career advancement based on performance and business requirements
- An environment driven by our core values which include: member impact, trust, collaboration, curiosity, and continuous improvement
- Fun! We work as a collaborative team to meet high business expectations while taking time to get to know each other, engaging in social events, and continuously seek ways to improve our employee’s experiences
A successful program coordinator will:
- Gather input from clients to prioritize R&D projects and solutions (within relevant Interest Group Program(s)
- Distribute Requests for Proposals (RFPs) to industry experts, engineering firms and universities to identify appropriate expertise; consolidate RFP responses to support contractor selection
- Work with CEATI Technical Advisors, Conferences team, and members to develop and deliver compelling content for our annual client conferences, general meetings, and webinars. During meetings a professional presence and detailed note taking is required
- Develop, communicate, and analyze benchmarking surveys to gather data from clients on critical topics
- Monitor interest group program health and member satisfaction with services – reporting to internal management and informing data-driven decisions to reinforce business objectives
- Travel to and help to facilitate (in partnership with Technical Advisors and other program team members) 2-5 in-person client meetings across North America each year
o While limited, travel typically requires staff to be in a location for a full week (Monday through Friday)
o Additional travel may be required to participate in industry-wide conferences and events as needed to help with professional development and positive organizational brand reputation.
- Stay updated on new developments in the power industry and competitive landscape
- Maintain and enhance client relations while working to develop new clients and following up on potential leads
- Monitor R&D project progress and milestone completion, hosting conference calls with clients and CEATI Technical Advisors to review key deliverables
What we’re looking for in candidates (experience, work requirement and competencies)
- Attention to detail: The ability to manage complex workflows without making mistakes
- Collaboration: The ability to collaborate with fellow program team members, internal functions, and contractors to deliver member impact
- Critical thinking: The ability to solve challenging problems as they arise in a systematic way
- Curiosity: A constant desire to, and ability to learn new industry trends and skills
- Customer Service: The ability to manage a diverse set of external and internal stakeholders delivering high quality service to our members
- Education: Relevant degree (advanced degree a plus) in science, technology, engineering, and/or business management is a plus, but not required
- Information Synthesis: The ability to connect pieces of information to one another across segments of our business is critical – especially for career advancement. Research experience including survey writing and data analysis is a plus, but not required
- Multi-tasking / Prioritization: The ability to manage a complex set of tasks and prioritize accordingly with limited to minimal oversight
- Organization and Project Management: The ability to manage tasks and projects applying logical structures to deliver high quality deliverables in a timely manner
- Technological Fluency: Working knowledge of workplace softwares including Outlook, PowerPoint, Excel, and Word is required; Experience with MS Teams, HubSpot, ClickUp, and other workplace softwares is a plus
- Travel: Ability to travel to in-person meetings 2-5 times a year in the United States (typical locations include Palm Springs, Denver, Atlanta, Seattle, and others) is required
- Written and verbal communication: Comfort interacting directly with clients, and the ability to communicate complex information clearly. Excellent command of the English (both written and verbal) language is required
